Don’t Forget: You can follow the progress and status of your order on this website,
on My Account page.
Please contact our team anytime if you have any questions.
1 Waiting for Payment
Your order is awaiting process completion of the payment method you have chosen. Once the payment has been made, please fill out the payment form available on our website to enable faster processing and shipping of your order.
2 Payment Form Received
Our account department will verify the payment information you have provided. The average payment validation time varies from 24 to 48 hours (working days).
3 Payment Confirmed
Your payment has been verified and confirmed. Your order will now move on to preparation.
4 We are Preparing your Order
Your order is taken care of by our shipping and logistics team. The average preparation time is between 24 and 72 hours depending on the details of your order (method of delivery, type of products, destination).
5 Order Shipped
An email will be sent to you to be informed that your package has been delivered to the carrier on this date. The average time of receipt of your order is estimated between 3 to 5 working days.
6 Tracking Number
Our company shipping service provides you with your shipping details and tracking number, allowing you to track your order online.
7 Pickup — Contact Carrier
Your order will be delivered to your home or it can be handed to a neighbor in case of absence. Otherwise, it will be deposited in a Drop-off Point near you. You will be able to collect it at the time that is most convenient for you.
8 Order Delivered
Your order has been successfully delivered. Thank you for your purchase!
Please always take a full unpacking video!
Whether you have chosen the “insured delivery” option or not, a full unpacking video is mandatory for any claim related to missing, damaged, or incorrect items.
The video must include:
– The sealed package shown clearly from all sides before opening, proving that it has not been opened or tampered with previously.
– The complete unpacking process recorded continuously, without any cuts, pauses, edits, or interruptions.
– All contents of the parcel shown clearly on camera immediately after opening.
Please note:
– Claims submitted without a proper unpacking video will not be approved.
– If the video shows any inconsistencies, missing parts, unclear footage, interruptions, or signs of manipulation, we reserve the right to reject the reshipment or compensation request.
– The unpacking video is required to protect both sides and ensure a fair review process.
In case of missing, damaged, or incorrect items, please upload the video to a private sharing platform like https://streamable.com/share-video/password-protect and send us the video link by email or ticket as soon as possible.
Please note that we accept claims for missing, incorrect, or damaged deliveries within 15 days of receipt. After this period, no claim will be considered. We appreciate your cooperation and understanding.